Frequently Asked Questions
What Shipping Methods are Available?
The majority of our shipments will go through First Class Mail. However, per your request during checkout - we can expedite the process by shipping priority.
How Long Will it Take To Get My Package?
Generally, purchases made inside of the United States will be delivered within 3 to 4 days with standard First Class Mail with zero extra charge. However, expediting the process will be an additional cost and be delivered in 2 days.
How Do I Track My Order?
Upon placing an order, your tracking information will be delivered to you via the email address used upon registration/placing the order. There will also be a way to view your tracking and package details through the "My Account" section of the website.
Do I Need A Account To Place Order?
No, but we strongly advise that you do create one to make tracking, order history and returns an easier process for both VitaGrove and you. It's also beneficial to make an account because we automatically send coupons and deals to the email address registered.
You can contact VitaGrove directly by visiting the 'Contact Us' section of our website or through our live chat support. We will respond promptly to your inquiry and ensure that you're satisfied.
All of our products go through 3rd party laboratory testing and each batch is tested for contaminants, yeasts, molds, toxins and microbes. We do not allow our products to be sold for consumption unless it meets standard FDA and cGMP laboratory testing criteria per the ISO/IEC 17025 rules.
If an issue arises with your order, please do not hesitate to contact us through any of the methods available through the 'Contact Us' page or through live chat support. Give us a quick call and we will take care of your order requests.
At VitaGrove, your health, wellness and satisfaction are a priority. If however you are unsatisfied with your purchase for any reason, you may return it within 30 days of purchase date for a full refund. We'll also cover shipping costs! In order for a refund to process, please email us at firstname.lastname@example.org with your concern. You will receive a pre-paid shipping label to return the product to VitaGrove. Once your return has been received, a credit or refund will be issued. Please Note: we can only issue refunds on products that were purchased directly from VitaGrove.com. If you purchased through another online retailer, please contact them for your refund, as their own return policies will apply. If you wish to cancel an order, please send an email to email@example.com in a promptly manner with the issue concerning your order. We will do our best to respond as fast as possible to address your concern.
At VitaGrove, we don't just see you as a customer and we go above and beyond to ensure our products are safe for consumption as your health is our primary concern. In addition to our safety, we strive to produce the finest quality supplements with the most natural ingredients. Navigate to our ingredient page and see the detailed ingredient complexes and extract compositions we use to ensure optimal health.